Matrix Biolage Fulldensity Advanced Stemoxydine 10x6ml Treatment

DELIVERY INFORMATION

• Delivery charges are quoted excluding VAT. This will be added to the order at the checkout.
• Eligibility for Next working day delivery is for orders placed before 3.00PM Monday-Friday, all orders after this time will be processed the following day. Orders placed after 3PM on Friday will be shipped out Monday. (Please note this service is not guaranteed and excludes unforeseen order delays, promotional days such as 'VAT Free', and single-item shipping). 
• Standard delivery is next working day if the order is placed at 3.00pm. Delivery is Monday to Friday between 7.00 am to 6:30 pm, please ensure somebody is available during these times to receive the delivery. Please note, during busier periods delivery could take 3-5 working days. In this instance, you will be notified by the courier. 
• Small order delivery is available for orders with a single item. This service uses a courier bag for shipping rather than box. The service used for this is Royal Mail Tracked 24
• Free delivery is available for orders over £100 excluding VAT.**
• Delivery costs vary based on postcode and location, though our standard rates are £3.99 for DPD, £3.99 for Parcelforce. All non single item delivery services are next working day delivery.

**Excludes Highlands, Islands, Northern Ireland and Bank Holidays.

**Please be aware that in some instances we may have to change couriers from your chosen courier, to ensure you receive your order in time.

INTERNATIONAL DELIVERY

International delivery is currently unavailable at this time.

TRACKING INFORMATION

Orders can be tracked via the courier using your tracking number. Please include a valid mobile number when placing your order to receive delivery notifications.

To track or manage your parcel using your tracking number.

DPD: https://track.dpd.co.uk/

ParcelForce: https://www.parcelforce.com/track-trace

Royal Mail: https://www.royalmail.com/track-your-item

In the event your order arrives damaged, i.e there is visible damage to the packaging we ask that you either sign for it as damaged in order for us to make a claim or refuse delivery and request it be sent back to us. We will inspect the damage and send out a replacement to you.

The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by 1) a Force Majeure; 2) The Customer’s failure to provide the Supplier with adequate delivery instructions for the Goods; 3) A third party carrier service for example; Freight companies/Aircraft Delivery Companies for international deliveries overseas.

ORDER INFORMATION

Please leave a suitable contact method, any complications may result in delivery delay if we can not get in touch.

If an item is out of stock a refund may be issued instead.

We have recently introduced the ability for self served chosen delivery dates on your orders. Please note that whilst we will try to the best of our ability to deliver on this date, complications may arise and your order may sometimes be delayed. 

RETURNS 

We operate a free 60-day return service. You can return items for up to 60 days after receiving your original order if you change your mind. Any order discrepancies or missing items must be reported within 48 hours of receiving the order. All goods will be inspected upon return. In the unlikely event that an item is not suitable for resale, it may be sent back to you. Please ensure return parcels are packaged securely. Return parcels are the responsibility of the customer until the parcel is received and accepted by Hairdressing Supplies Lincoln. We advise customers to take photographic evidence in the case of courier damage.

To return your order please email hello@hairdressingsupplies.com, call us on 01522717405 or get in touch through our contact form.

ELECTRICAL GOODS

We do not accept returns of electrical goods wherein the packaging has been opened and the item has been removed from the packaging, unless the product is deemed faulty.

On receipt of faulty items within the 60 day return window, Hairdressing Supplies Lincoln will inspect the items and determine whether the item can be repaired or replaced. If we are unable to repair or replace the item a full refund will be issued. This process may take up to 14 working days. 

If in the case an electrical item is faulty and is outside of the 60 day return policy window customers are advised to check the warranty period and contact the manufacturer directly.

HYGIENE, SCISSORS AND SIMILAR ITEMS

Hairdressing Supplies Lincoln cannot accept returns such as scissors, clippers, razors, manicure or pedicure implements, tweezers which have been used, due to strict hygiene regulations.

Please also be aware that sharp items such as scissors or razor blades will require an adult with valid ID to be preset to accept delivery. This is to comply with section 141A of Criminal Justice Act 1988. The delivery of these products can only be through the courier ParcelForce. Further, there are postal areas that are unavailable for ParcelForce age verification service to deliver to.

SURCHARGED POSTCODES

Some areas of the UK come with additional costs to us when shipping. Unfortunately, we have no choice but to pass these costs on to customers shipping to these addresses.

Additionally, we are unable to offer shipping of sharp items including scissors and bladed items to some postcodes, due to our courier restrictions. If you encounter issues with shipping sharp items, please contact us to go through the best steps to take to get your items delivered

RETURNS MISSING OR DAMAGED ITEMS

If you're looking to return a faulty or incorrect item please get in touch at hello@hairdressingsupplies.com or call the team on 01522 717405.

Any order discrepancies or missing items must be reported within 48 hours of receiving the order.

NOTES AND KNOWN ISSUES

DPD may attempt delivery on Saturdays. If this is the case and you are not in do not worry, they will automatically retry the delivery on the following Monday.

Royal Mail may attempt deliveries on Saturdays and Sundays. If this is the case and you are not in do not worry, they will automatically retry the delivery on the following Monday.